CC Update Popup

Hi- a less techy friend of mine is battling with a popup that I didn't see addressed in the docs (feel free to kill me if it was.) Basically, CC is functionally useless because this popup forces them to either update or kill it with task manager. I set up Wintrust and the reg key thingymabob when I set genP up for them, and I've had them click the update hosts button and repatch everything (they got a 6-digit code popup a while ago and just followed the instructions adobe provided.)

What's the solution here? Will they be forced to just update and repatch CC? Or is it possible that them going through the 6-digit code popup really messed things up?