Woman says United Airlines crew tried to make her remove son's ventilator
Woman says United Airlines crew tried to make her remove son's ventilator
Melissa Sotomayor said in a now-viral video she was humiliated by the way she was spoken to. The airline said it had apologized to her.
Summary
United Airlines apologized to Melissa Sotomayor after crew members tried to make her remove her son's ventilator during a March 8 flight from Tampa to Newark.
Sotomayor, whose 2-year-old son relies on a ventilator and tracheostomy tube, said staff demanded the equipment be stowed for takeoff despite prior medical clearance.
A third flight attendant claimed the child would "be OK" without it. The captain called her "difficult" and said the equipment was a safety risk.
Sotomayor expressed feeling humiliated and vowed never to fly United again.