Half of companies planning to replace customer service with AI are reversing course
Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
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I've never used Twitter and do not plan to. That doesn't mean that everyone else has to stop using it because I don't approve of it.
Well yeah, the reason you don't approve of it matters. If you never approved of it because you never liked the UX, then that's not a good reason for everyone to stop using it.
When we minimize other reasons to "words you don't like", we imply an unimportant personal preference, and not a social choice with consequences for others.
You don't have to use the platform.
Unless I want to access customer service...
What? This isn't the only way to reach support, it's just one of many options for these companies. Just use email or whatever support form is on the website.
