Virgin Media customers worry emails gone for good

My mum & other older folk

Something has gone horribly wrong. Virgin Media's e-mail has quite often been flaky - I lost it for a couple of days in the past and it was unclear how to get it back. Recently they slipped out he fact that new customers would bnot be getting e-mail.

I've moved some of my accounts to Apple's iCloud e-mail which now supports custom domains.