The contextual behaviour you refer to is the real issue, and what will get them banned.
If someone with challenging neopronouns is trolling, their actions will make that clear, independent of their pronouns.
Here are 3 users’ comments just on this post concerning the contextual behavior of a specific user whom I presume to be the impetus of this whole discussion. I obviously cannot source other comments that may have been deleted or removed:
“it felt trolly and disingenuous the way that dragonfucker was going about it”
“My only concern is that people (or one person in particular) aren’t genuine, but are doing to to discredit trans people, and the concept of gender fluidity in general… I’ve read some of their comments that set off some red flags for me that maybe this person isn’t being genuine.” Continued “(also some other red flags like about how there is clearly some sort of kink aspect to this for them and their dragon partner), and gets people banned for questioning it.”
“The reason people say these one or two users are trolling is not because of their pronouns. It’s because they demand accommodations that go well beyond pronouns and most of their posts are playing the victim.”
And here are 10 modlog remarks by your instance’s mods pertaining to the contextual behavior of the same user. There are additional modlog remarks by mods of other instances to similar effect. Please do take a look through them all:
2x: Banned: reason: Trolling
Banned: reason: history of misgendering and encouraging suicide
4x Banned: reason: Encouraging suicide, bad faith accusations, moderator harassment. Not Appealable
Banned: reason: encouraging suicide
Banned: reason: History of encouraging suicide
Removed Comment: reason: Advocating violence, encouraging suicide
Many users and mods alike believe that the user’s actions have made it clear that they are trolling and intend harm upon the community, yet they remain unbanned (edit: clarification: unbanned from the instance). As admin, have you scrutinized your users’ and mods’ listed concerns over this apparent repeat offender prior to now? Does the admin team have a direct line for users to report bad actor users and their actions? I do not expect you to “sense peoples intentions with unerring accuracy”, but do you distrust the acuity of your userbase and modteams over and over again? If the user is a troll, you are doing exactly what they want you to do; if the user is not a troll, many people have taken measures to avoid hostility from them. Even if this user were genuine with their gender expression/identity/etc., is the rest of their behavior acceptable and undeserving of an instance ban?
You will get trolls on this instance. You will get trolls anywhere online. It’s naïve to assume genuineness as the default online; don’t wait for a troll to break character. If you want this instance to be hospitable and to live up to the protectiveness, the anti-bigotry, the empathy, and the inclusion that it prides itself on, the instance needs admins who take less iffiness to guess when a user is trying to take them for a ride.
I had already blocked this user who knows how long ago. Their behavior doesn’t affect me anymore. I’m also not part of a demographic that needs this instance. Go ahead and ban me for speaking out for those who do need this instance. But this user —and any other users whom the admin team shies away from calling trolls— they will affect the new people who come to this instance who do need a safe place, and those new users will be deterred from here by the hostility and unfettered trolls that are tolerated.