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In all the years I’ve had an Xbox account, which going by my first achievement is a little over 15 years, I’ve never had to contact their support department.

Unfortunately that changed this week when I tried to buy my daughter a game using the Ask to Buy system.

If you’re not familiar with the system it works by making child accounts ask a parent to buy games for them. They click the buy button and I get a notification on my phone that they want a game. I then log into my account and buy it for them. Sounds great.

However the game I bought for her still showed as needing to buy it on her account despite me having the receipt email and the money taken from my bank.

So I request a refund which was instantly approved. This was last Friday. Today she gets an email saying “upon your request this transaction is under investigation.”

Woah hold on, I requested no investigation.

So off I go to the Xbox website expecting to speak to a real live human being.

After filling out a form tell