Customer: I'd like a key to start my car
Me: Okay, that's $110
Customer: Makes a face
Me: I can make one that just opens the doors for $10
Customer: That sounds better
I make the key, explain it won't start the car
They pay and leave
They try to start the car with the key
Honestly, some people don't know what immobilizers are. Working in IT we vastly overestimate a user's skill.
Job posting: admin staff with working knowledge of Word, Excel and power point.
New user to helpdesk: how do I change the colour of the graph I just made?
One time a gentleman brought in a doorknob that wouldn't turn. I had to demonstrate for 5 minutes that it wasn't broken, he was just holding both sides of the knob while turning it.