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77% Of Employees Report AI Has Increased Workloads And Hampered Productivity, Study Finds

The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI's impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

206 comments
  • Large "language" models decreased my workload for translation. There's a catch though: I choose when to use it, instead of being required to use it even when it doesn't make sense and/or where I know that the output will be shitty.

    And, if my guess is correct, those 77% are caused by overexcited decision takers in corporations trying to shove AI down every single step of the production.

  • because on top of your duties you now have to check whatever the AI is doing in place of the employee it has replaced

  • The Upwork Research Institute

    Not exactly a panacea of rigorous scientific study.

206 comments