Gamer's Nexus did at least one video on bad Newegg sale practices and customer service about 2 years ago. A fun watch if you like trainwreck stories.
A few years ago Newegg was bought by foreign investors and it's now a prime example of the various ways in which bad leadership, focused on short term profits, can damage a company in the long term. Newegg isn't the only company that is suffering from that short term thinking, but as it turns out, the audience for computer parts is a bit more critical and mobile than people who shop on Amazon, so Newegg has had a fast decline.