DoorDash now warns you that your food might get cold if you don’t tip

“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”

There, fixed that for you, DoorDash.

If it's to be paid before service, and to make sure it's good service, then it's not a tip. It's a bribe.

Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I'd suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.

What kind of "tip" is paid upfront before the service is rendered?

Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.

How about letting us tip afterwards not before. That way we know how much to tip.

Then it’s not a tip and they should include it in the price

I used to order meals sometimes through these kinds of delivery services but not anymore.

At first they were quite good but then they added extra "service fees" and the markup on the food increased, so did the delivery charge, it's a joke now and I haven't used them for a long time, and there's no good reason to, now.

Tipping is literally becoming extortion now.

The end result of the tipping surge is going to be the collapse of all tipped work. People will stop using tipped services entirely and eventually the pyramid of wealthy users who can afford increasingly high tip is going to shrink.

So pretty much the same as if you do tip.

That's why the ridiculous North American tipping culture needs to be called out as much as possible.

Fuck tips.

The order through Door Dash:

• $20
• $2 Tax
• $8 Door Dash Charge
• $6 Initial Tip
• $10 for the Substitution up charge
• $1 Tax for that purchase
• $9 'Fuck you' charge
• $4 Follow Up Tip Total: $60 for your $20 meal you could've just gotten your own damn self.

This implies that your food won't arrive cold if you do tip, and that hasn't been my experience at all.

I stopped using DoorDash when their fees and overall cost doubled what it should be.

I'll walk down and get it myself.

The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. "I'll pay $10 to the person that brings me a hamburger, dead or alive."

Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that's worth the cost to me. I wish tips were an extra for "thanks for doing something above and beyond or awesome". They shouldn't need to be expected.

$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don't forget to tip your driver because none of this goes to them.

^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.

Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!

How lazy and dependent people are if they can be "blackmailed" by the food delivery service and that service doesn't fear a significant loos of customers!

Gross.

Also, in my experience, an tip doesn't even guarantee warm food lol

I honestly wish people would quit using these delivery services in general.

They literally have done nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we're told to put mobile orders as top priority.

Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It's just a fuckin mess.

You're paying more for lower quality and I honestly don't even feel bad when I fuck up an order. You'd have been able to tell if you actually came in.

And before anyone brings up disabled people the main users of these delivery services in my area are college kids.

DD is just explaining that it's a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time

Pretty sure if I were to put a $20 tip I'd have no problems getting someone to accept the order immediately.

It boggles my mind that people use apps like these

Just go get the food yourself. Forget these delivery companies.

Tips subsidize business owners who don't pay their employees enough.

Tipping needs to die.

I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.

I have no problem tipping 20% with a $4 minimum, but it's going to be based on the meal I ordered, not your bullshit service fees.

Which stage of enshittification is this?

DoorDash "tips" are done before your food arrives, not after, and you can't change them after you order.

They're not tips, they're bribes.

As a driver for one of these apps it's more of a bid than a tip. People send me bids to deliver their food and I deliver to the highest bidder. It sucks because that's not what a tip is supposed to be and the majority of the delivery fee doesn't go to the driver. That's why I don't really order from these delivery apps myself anymore.

Yes, and next we will have: No tip to cook and you will have delayed ordered preparation, No tip to Doordash and we will delay placing your order.

It's time to just cook the meal or go buy it directly.

The worst part is some lazy restaurants just link to doordash instead of paying proper delivery drivers so you can't even avoid door dash if you like certain restaurants.

Don't like the concept, stop using the service. It's that simple.

But also that annoying, because this model where your ""tip"" becomes a bribe is a cancer upon society that needs to be eliminated.

Permanently Deleted

They should also warn that they'll spit in your food too.

Holding your food hostage for tips. lmao. Just pick it up yourself or drive-thru and make it part of your existing commute.

Cold food would be an improvement over the last three times I ordered food with DoorDash. Last three times, the driver stole my food. I'll never use them again.

One of the many reasons I get my own damn food. I'm not paying out the ass for something I could do myself for half the price.

How about I just get food from one of the 15 places in easy walking distance as I'm in a city.

I frequently find food bag have been opened when a doordasher delivers orders. It's odd because the tracker typically shows the dasher stopping in weird residential areas and parking for extended periods of time.

'That's a really nice and hot meal you've got there. It would be a shame if it were to be... how you say... room temperature when it arrived.'

I hate Doorsdash so fucking much but I'm pretty sure I'm addicted to it. It's one of those terrible destructive relationships and I find myself screaming at the app every time I use it. I recently discovered a neat trick though, where if I order from the website then the app won't spam me with the double-dash popup but I'll still get my delivery statuses.

Stop attacking the drivers. If you're upset about how door dash works, get upset at DOOR DASH itself, not the people they can't seem to pay properly.

Stop using the service...

Here's the main problem as I see it. With these tech services is that you can take a basic framework that acts as a middleman between people wanting a service and people willing to provide it and then scale it up immensely by just adding more computing resources. But not everything scales that way, including the checks and balances that ensure everything is going smoothly and filtering out people trying to use the service in bad faith or incompetence. Support (for both customers and staff), QA, HR, and training don't necessarily scale (training can, if you have workers that are smart enough to be trained solely from media, but if anything is confusing then it stops scaling well).

And add on to that with it being so scaled up, interactions are often with random people, for both the customers and the workers. They don't form relationships like what happens in smaller businesses. A good experience won't say much about what to expect next time. Same thing with a bad experience. And support people have no idea who is complaining and who they are complaining about. They know their identities but not there personalities, or if this driver is generally good and might have had a bad day, or a customer is lying to get free food, or that driver is generally an asshole. A lot of these services do what they can to avoid having a relationship that goes beyond "fulfill order, get paid".

And on top of this, it's not really able to handle fluctuating demand well, since services need to have extra capacity to handle spikes in demand. If things are slow, drivers will just log off and do something else with their time, where as a pizza place handling its own delivery will have a better chance of predicting activity levels and scheduling people to be in at that time (and offering incentives to be there in case it turns out to be slow). That's not to say businesses handling their own delivery service are perfect, but at least they'll have people seeing what's going on who can deal with it (eg by sending inside staff to deliver or hiring a delivery service to help with the load until it's back to manageable levels).

And this article indicates that door dash considers this a feature rather than a bug. After all, if they are taking a cut of all money that gets transferred through their app, of course they'll encourage customers to pay more. It's all pretty much passive income for them, other than maintaining the code and servers.

People who waste their money on DoorDash deserve to lose it. Learn to make your own food or pick it up your damn self. At least order from places that do their own delivery.

Who the heck is still using it and the ones like it past the point of once? The few times I played with it just to check it out the meal was 3x the price of getting it myself. I have used it twice while on work travel and both times the food was cold and messed up.

'Food might get cold' is a euphemism for getting spat into.

Dont forget to tip the OP for this lukewarm post

It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…

Racket capitalism

WTF?

This is the best summary I could come up with:

DoorDash has added a pop-up in its app this week warning customers that orders with no tip might take longer to get delivered.

The move appears to be an effort by DoorDash to show customers that drivers are likely going to prioritize more profitable work.

According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”

It appears the pilot is not live in every locale; one Verge colleague in New Jersey got it, while another in South Carolina didn’t.

While tipping isn’t something anyone who lives in America should be surprised about doing (or should ever consider not doing without a really good reason), pre-tipping is a relatively new concept in our gig economy.

Update October 31st, 4PM ET: Added statement from DoorDash confirming the message is part of a test it’s piloting.

The original article contains 529 words, the summary contains 150 words. Saved 72%. I'm a bot and I'm open source!

Why can’t people just learn to cook for themselves. It’s a basic life skill. Your body needs food, learn how to make the stuff. It’s not even a hard skill There’s even food you can do low effort and fast. And it’s healthier cuz when you order out you’re consuming so much more salt and sugar than you’re supposed to and it’ll literally rot your organs.

The driver "the clock is ticking bitch ! your food is getting cold" This is actual ridiculous

If my food is not McDonald's coffee hot...

The tip is a reward for good service. Any company that asks me to tip up front will get no tip, unless the service is good enough that I decide to tip in cash. I refuse to be extorted. Tipping is voluntary by definition.

I simply take it as DoorDash warning that it provides poor service. Ok.

Ah yes, the app for the particularly lazy, maybe that serves as an incentive to move their asses for once and get it themselves

The word 'tips' originally came from an acronym "To Insure Proper Service".

Love how the people that have used doordash think they are the only victims. The issue is doordash doesn't pay well, like most businesses that are making the service workers depend on the tips. If you don't tip, a 10 mile drive that is going to take 30mins to deliver might only pay $3-5. If you are ordering food and can not afford to tip, both you and doordash are cunts. Also you should learn to cook for yourself.