Ticket system recomendation for 500 Users
Ticket system recomendation for 500 Users
Im looking for selfhosted opensource Ticket System supporting;
- LDAP Auth
- Mail notification
- Mail to Ticket
- Answer with mail
Any ideas ?
GLPI should met your requirements
1osTicket, Freescout, Zammad or Request Tracker.
1We use zammad as an MSP and absolutely love it. Feel free to ask any question
1I need it for my internal IT ... we use ITOP but we all hate it.
It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth ...
I have 2 different support teams that cannot see each other's tickets. Both teams have different support email addresses.1
OSTicket is a good solution. Meets the above criteria.
1Request Tracker
1We used Issuetrak.
1Depending on what you need, Znuny is great (we’re using it with ~1000 users)
1OSTicket. It's free but also has a paid version.. The free version is not crippled at all. Works great. Been using it for years to support students at a college.
1