Is there any family friendly, simple ticketing system ?

Why are you trying to implement a ticket system for your family... this is absolutely overkill and silly. Stop.

families wont work like that

families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying 'um' and 'er' and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

careful when trying to get family do do stuff like this... you'll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they'll ask you if you put in a ticket for it yet.

Sorry dad I told you don’t call me, open a ticket or I won’t give you support

How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

I do not get it.

https://peppermint.sh/

I use Trello, which isn't at all self hosted but it's free and ready to go.

Zammad

In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users

Do you need email in/out or are you ok with people having to log in?

Freescout probably fits the bill and is 100% free - it's one of those where they give the base platform away and monetize plugins.

On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.

https://freescout.net/

Hahahahah, I'm sorry son, what's your ticket number? SHeeewwwwwaaahhh yeahhhh I'm going to need a ticket number. You're welcome to open one by emailing helpdesk@thesmithfamily.net and we'll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.

From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems.

https://github.com/nocodb/nocodb#screenshots

We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.

Why not kanboard?

I have used zammad for basically the same thing, looks nice and it's simple.

You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you'll see them later.

I've only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.

Spiceworks

Trudesk, Zammad?

YTA

Maybe something like trello?

FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout.

Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera

We use vikunja for this. In terms of creating, assigning and closing tasks

https://github.com/awesome-selfhosted/awesome-selfhosted#ticketing

OSTicket, have them send an email. done deal.

Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket

I have been using you track. It's been pretty good.

Just an idea: write a simple chat bot for them which will organise requests in the way you prefer

ÓSTicket.com is self-hosted and easy to use.

It is funny how you want to manage your family requests... But on the other side I empathize! as I know, family makes for the worst business partners 🙈

https://freescout.net

If you don't afraid of ugly representation (which actually can be fixed with CSS) you can use fossil-scm which is used (and written by the same authors) by SQLite. It is just a single executable file. It's comes not only as SCM, but has embedded WiKi, ticketing, email notification...

I've used Spiceworks self-hosted back in the day. Not sure how good it still is.

Github issues?

https://trac.edgewall.org/

First, have a look at these pages for some ideas:

• https://github.com/driusan/PoormanIssueTrackerA simple format for using the file system as an issue tracker
• https://github.com/driusan/bugDistributed bug tracking with the filesystem and hg or git, written in Go
• https://www.joelonsoftware.com/2000/11/08/painless-bug-tracking/Nice article by Joel Spolsky about setting up a small bug DB; might also be suitable for use with a spreadsheet

Have you ever used Midnight Commander or a filesystem browser? If you're comfortable finding your way around a directory tree, here's a quick and dirty example with your tickets under a folder called "issues":

 undefined

        FILENAME                            CONTENTS

    +--issues
    |   +--mom
    |   |   +--2023-1128-wifi
    |   |   |   +--1-title              Cannot connect to youtube
    |   |   |   +--2-computer           iMac, Mac OS 9.0, 128M RAM
    |   |   |   +--3-description        Mom said the wifi won't let her out.
    |   |   |   +--OPEN                 [empty file, not fixed yet]
    |   +--pop
    |   |   +--2023-0725-browser
    |   |   |   +--1-title              Cannot display my favorite site
    |   |   |   +--2-computer           Alien laptop, Windows 11
    |   |   |   +--3-description        Firefox is crapping all over itself.
    |   |   |   +--FIXED                [empty file, shows all good]
    |   +--sis
    |   |   +--2023-0901-ms-word
    |   |   |   +--1-title              My thesis is ruined!
    |   |   |   +--2-computer           Dell Desktop, Windows 10
    |   |   |   +--3-description        Word just mangled a file.
    |   |   |   +--OPEN                 [empty file, not fixed yet]


  

You don't need a bunch of separate files; I like directories in case there are screenshots, email messages, etc. Something like this would also work using (say) dokuwiki.

I use Vikunja

Not exactly the same use case, but I use Vikunja for task management.

I've tried a few self hosted options for this, the best so far was Zammad (can host via docker)

That being said I'm also using the free version of Atlassian Jira & Confluence. The free Jira allows multiple projects and then you can use kanban or whatever type of flow. That's to be honest maybe the easier to manage as the mobile app is pretty good and it's easy to setup vs Zammad which took a little bit of tinkering.

There is another one I cant recall the name of now, when it comes to me il add it here but it was probably too basic to be very useful.

Lucky me my family doesn't ask for shit

Best solution, don't help for free. You won't need a ticketing system, because they won't ask.

https://www.youtube.com/watch?v=Kq0BMVhbFkA

OSTicket maybe?

Odoo community version has helpdesk app.

Request Tracker or bust. I’ve been using it for something like 20 years.

Mom how many times do I need to tell you?! Put a ticket in! /s

Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.