Bank forced to rehire workers after lying about chatbot productivity: Australia’s biggest bank regrets messy rush to replace staff with chatbots.

Don't forget that it costs money to hire someone:

• Time spent going through resumes,
• time spent conducting interviews,
• time spent doing background checks,
• time spent doing documentation, AANNDD
• time to train them

Yep, because one of the biggest software companies Atlassian told them all companies had to do it, or crumble. I guess maybe Comm Bank has them as a client/provider.