Wait till ya hear about irl waiting rooms
69God, can you imagine if we had to go to some sort of DMV-like building to wait in person for Comcast customer support?
People would starve.
45
Just give me the option to mute the damn hold music so I can do other stuff while waiting for someone to answer.
47Or at least put music we can dance to.
18My problem with the hold music is that 90% of the time it's all choppy
10No. All must suffer!
5Google Pixel. Comes built in.
4I use my PC gaming headset that also has bluetooth can easily do stuff while on hold.
1
If they're anything like the customers I deal with then they'll all be ready to murder each other after about 5 to 10 minutes
42Hey, it means that I get bumped up in the queue...
9I'm all ready ready to kill a motherfucker just thinking about this.
5But maybe we could calm each other down?
1Maybe customers wouldn’t be in such a murderous rage if it wasn’t so fucking hard even getting through the interactive voice repsonse?
-1
"Has everyone else here just tried turning it off and turning it back on again?"
I kinda wished there was something like this the other day when my internet stopped working for no reason. "Did your internet stop working around 10 minutes ago too?"
27I've been in an online game lobby before, and it's not something I enjoy.
22You have to solve the person before you’s problem before the next guy solves yours.
21There was one time only in my life that I saw The Revolution of the Customers take one little step towards becoming a reality. I consider myself blessed that I was there to witness it.
I was in an airport during a holiday and a baggage handler's strike. I was happy to be patient, since I support the workers in fucking up the bosses and striking during an especially painful time, so I was just observing the chaos. Gate and ticket agents were dealing with customers and then going down and putting bags on the plane themselves. Flights were cancelled. People were flown to new airports without a seat assignment on their connecting flight, and then told at the new airport that they wouldn't be able to fly out for some indefinite period of time until the airline figured some new things out. I saw a little handful of people waiting for their bags at their destination make friends with each other, and break out a bottle of wine from one of someone's bags that had arrived, and they all sat around drinking from the bottle while they were waiting for the rest of their bags, which never arrived. General chaos. Like I say, I was fine, but some people were pissed and the employees who were there were clearly dealing with a mountain of logistical and emotional difficulties.
So, in the middle of this, we were all sitting at our gate and waiting, while the gate agent was slowly processing her way through the queue of angry people, when this dude stormed over to our little gate area and started yelling out to everyone at the top of his lungs.
"HEY! Are all you people waiting for flight 437?"
Someone indicated that we were.
"Well you're waiting at the wrong gate! It's B37! Do you wanna know how I know? Because that's MY flight! And I was waiting at the wrong gate too!"
"YOU!" he yelled, pointing at the gate agent like the finger of God. Everyone's eyes swiveled over to the poor woman standing at her little podium.
"You didn't tell them! Did you!?"
She indicated that she was about to make the announcement, and he cut her off.
"I KNEW IT!" he yelled. Turning away from her dismissively, he addressed the crowd, since he had their full attention. "Come on, everybody! Let's go to gate B37!"
And, completely alone, he stormed off through the airport towards B37.
After everyone had verified with the agent that yes, we should be at B37, we all sheepishly migrated over to where he'd told us to go. It was only an instant in time, but for that moment, I felt like I saw a glimmer of what could be. The full realization of self-government by the "going where they're told while employees organize everything" consumer class. And in an airport, the most restrictive of take-off-your-shoes-and-throw-away-your-water obedience places, no less.
21I hope I'm traveling with B37 man one day
1I hope I work with him, and I hope I am him when situations unfold
He didn't just figure out the truth. He came back for everyone else. What benefit does that bring him? Maybe the boarding goes faster, but maybe he endangered his own seat if the airline was trying to pull some bullshit
I don't care if I'm listened to, but I hope I always disseminate the knowledge. Because we're all in this together, even when we're artificially forced to compete
1
[countless smoke alarms across the globe scream in concert as every introvert melts their phones in unison]
19Smoke detectors are so friggen annoying, they have horrible UX.
When the battery starts getting low they always chirp/beep starting in the middle of the night because that’s when it tends to be coldest which makes the battery slightly worse, so you get a horrible sleep and hit the snooze button because fuck finding the right battery at 3am.
Or you take the battery out and it fucking screams at you and continues chirping because it’s missing a battery and maybe you’ll forget and die on a fire while it’s powered down. But it’s 3 am, where the fuck do you find a store selling batteries that’s open?
The new ones are wired in, but they still drain the battery anyways, so they’re even more annoying to replace and still have all the same annoyances.
They say “test weekly” on the detector, so you go to do your test. It waits for you to press the button and then at full fucking volume beeps right at you. Sure, you know it’s loud enough for a fire, but it’s so fucking loud it physically hurts and scares the shit out of my pets.
Why haven’t these things gotten any better?
8UL 217 and 268 standards. They have gotten better but there are certain things where the balance of safety, cost and convenience heavily favors the first followed by the second and then the third.
Interestingly (for a certain narrow definition of "interesting"), the standards have been updated in recent years to reflect the impact of convenience on safety. Cooking can produce smoke that reaches the threshold needed to trigger the alarm without being an indication that there's an imminent danger to the structure and residents. When cooking sets off alarms, people may be tempted to disable those alarms while cooking. Some get re-connected afterward, some don't. The result is that because the alarm is effective (annoying), a significant number of homes have fewer active warning devices than intended.
Some nerds conned a lab into letting them light stuff on fire for money without all the legal trouble a casual arsonist might have to worry about. A side benefit of this arrangement is they've collected a ton of data on smoke and fire development with a wide variety of fuels over time. In order to cut down on the likelihood of those annoyance disconnections, devices built to the newest standard should be less sensitive to the type of smoke that results from normal cooking.
Doesn't fix the midnight chirp you're talking about but the people writing the requirements have noticed that human nature is still a factor.
3
Make it so that it connects you to 1v1s in cod4 on shipment. Winner moves ahead one place in the queue.
18This would uncover a lot of corruption I think.
16New battle royale just dropped
15Phone call battle royal
May the person of patients win
14This is a copied tweet. The original was posted by John Mayer in 2017: https://twitter.com/JohnMayer/status/915665811892609024
13On the one hand, the thought makes me laugh. On the other hand, no, please let's not do this.
13COD chat for boomers
11Wouldn't want to do that. We might start organizing.
10Right, since there's nowhere else where we're allowed unfettered communication with our fellow humans.
2
Like in overwatch where you can do a skirmish or deathmatch whilst you queue for a match.
8What is this, a gaming lobby for boomers?
8Currently on hold at 1:05:47. Browsing lemmy is keeping me sane.
8Have you ever gotten through? My guess is that they’ve just dumped you in order to not spoil their statistics. (A call that never gets connected doesn’t exceed the response time limit).
1I got in about 20 minutes after that. When I started the call they said it was busy, and the expected wait time was 15 minutes lol.
1
YES, PLEASE DO THIS
7Just warn us before we get transferred so we can say goodbye
7I would actually fucking love this
6I don't even want to talk to customer service (but will if I have to), I'm definitely not talking to anyone else stuck in the same situation
6A video containing a similar joke from the 70s https://youtu.be/wIXL8tpKm6g
5That’ll be 95 cents a minute, 45 cents for each additional minute.
5They should let everyone record their own phone calls.
Running custom firmware and having that option in my calls - and living in a jurisdiction that deals in "expectations of privacy" rather than this bullshit "two party consent" is a godsend.
5I find it interesting how views on this vary across cultures. In Germany it would be unthinkable to record someone without their consent. It carries a fine or up to three years of prison.
1See, to me, it's absolutely fine. If you're having a conversation with me, you have no expectation of privacy against me, and me making an audio recording is no different to me getting out a pen and paper and making a written record of what we say - the only difference being an audio recording is less fallible.
Now, publishing that recording is another matter, and might be some sort of offence. The recording can only be for personal use. For courts in the UK, the way it is handled is that you simply write a transcript of the recording and submit that as a statement in evidence - this way, the court doesn't waste their time bickering over the sound of a word on the recording, and instead maintains its position of deciding an argument between two parties, and the added advantage is that the other party doesn't even get to listen to the recording itself.
1
Image Transcription: Twitter Post
Employee Tears, @EmployeeTears
They should let everyone on hold with customer service talk to one another.
3It's gonna be violent
2Is that what they call the party line?
2- 2
You just described Reddit:-), at least, before the protest drove many of those technical-minded people away.
1
