2y ago

AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough.

www.businessinsider.com

AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough.::AT&T announced a $5 credit toward a future phone bill and said it "let down many of our customers" as a result of the outage.

19 comments

Since it was down for 1.6% of the month, then everybody should get a 1.6% discount.
- At $30 a line, that’s not very much. I guess $5 is good
  
  Actually, you're totally right. They are giving you more now than you would get if they gave you a 1.6% discount.
- I'd say that's fair for a service that isn't the backbone of emergency services, like TV, or even internet.
  Not having phones in an emergency is a different ballgame. I feel like the FCC should have laws about cellphone uptime.
  
  Did emergency services not work? My phone said “SOS Only”, which I assume would mean I could make 911 calls if I needed to.
  
  But that was just 1 network, no? You could still carry out emergency phone calls over other cell networks. Or does that not work in U.S.?
I did the math the other day, during a 30 day billing cycle and the actual downtime, it's actually a pretty good deal, almost like they expect a lawsuit against them and are trying to get out in front of it.
This is the best summary I could come up with:
The outage — which the company said an initial review indicated was caused by a software update — impacted tens of thousands of customers, some for nearly 12 hours.
The outage caused a nationwide stir after customers woke up to find their cellphones on SOS Mode, and even prompted the FBI and Homeland Security to investigate.
On X, the social network formerly known as Twitter, the company further explained in a post that it would take one to two billing cycles for customers to see the credit in their accounts.
To help make it right, we are applying a credit to potentially impacted accounts to help reassure our customers of our commitment to reliably connect them - anytime and anywhere.
Soon after the announcement, some online users identifying as AT&T customers expressed frustration over the credit, saying it doesn't adequately cover their losses.
When asked for comment on the push-back from some of its customers about the amount of the credit, AT&T pointed Business Insider toward its previous apology.
The original article contains 525 words, the summary contains 169 words. Saved 68%. I'm a bot and I'm open source!
Wasn't the outage due to a solar flare? I'm not one to stand up for big telecom companies but I'm not sure I'd be that pissed at them for what was essentially an "act of god" in insurance-speak.
I wasn't affected though so take what I say with a grain of salt.
Oh you lost a job offer or potential offer because our monkeys fuxked the network, sucks to be you. Go buy yourself a job.

19 comments