What you need to do is learn to enjoy the weird, the jank, the stupid.
I walk into stupidity every day doing IT support, from "HELP! ALL THE COMPUTERS ARE BROKEN! (A website was down)", to "HELP! ALL THE COMPUTERS ARE BROKEN! (one computer had been unplugged because someone wanted to plug in a space heater)", to "HELP! ALL THE COMPUTERS ARE BROKEN! (power was down for the whole building, people had been told to WFH, but they came in anyway)".
Been in IT for over 15 years and this was exactly what I was thinking too. But the top is how I felt 10-15 years ago. Now, after years of dealing with the dumbest users and the craziest decisions from tech companies, I'm more Shaw than Picard.
No thank you. I hated every minute of IT support. Went from analyst to Team Leader then manager. Working as a server engineering apprentice now and loving it
He was written like a real person. At first he seemed like an asshole just for the sake of the story, but he was revealed to have very real motivation for his actions.