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Purchasing and picking up train tickets for Naritaa - Kyoto

I’m arriving at Naritaa Airport at 08:35 and would like to continue my journey by train to Kyoto.

I’ve found I can take the Naritaa Express to Shinagawa. From there I can take the Shinkansen Hikari on the Tokaido line to Kyoto.

The problem is I’d like to reserve/purchase tickets beforehand. I understand I can purchase them online and I’ll need to pick them up. It seems that I can’t pick them up on Naritaa airport or in Tokyo because the Tokaido line is operated by JR West whilst Tokyo is in JR East.

If I purchase a train ticket online from Naritaa Airport to Kyoto where can I pick this up on the Naritaa airport?

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3 comments

  • It sounds like you are doing the route:

    • Narita Airport to Shinagawa Station via Narita Express
    • Shinagawa Station to Kyoto Station via Hikari Shinkansen

    If this is the case, then I think you can pick up the ticket from Shinagawa Station. From my understanding, you take the info in your purchase receipt to the Shinkansen ticket machine to get a ticket for the gates. Or you could go to the JR office and have them do it for you. I would email the station to double check.

    I think that if you purchase through the SmartEX app and link to a digital Suica in your iPhone wallet, you can use your iPhone to tap on and off through the Shinkansen gates, and you won't have to get a physical ticket.

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