Yeah, I once wanted to delete my Blizzard/battle.net account, just made with an old mail address, no personal data attached (at least from my side) and they wanted to see scans of my id.
After some back and forth I threatened them with a gdpr complaint and one day later they deleted the account, at least they said so.
I am a gardener, but I am not that much into this kind of plants, but looking at the leafs I too would say it is some kind of pandanus. The edges of the leaves look exactly like the ones at my workplace, they are very, very sharp.