Which Helpdesk/Ticketing-System do you prefer?
Which Helpdesk/Ticketing-System do you prefer?
Hi there. I'm currently looking into setting up a helpdesk website and was first introduced to Peppermint and UV-Desk.
I've been looking into Otobo Trudesk and Zammad as well.
Just looking at these three over Peppermint and UV-Desk, I think I'll end up going with one of those.
Do you have any opinions on these or is there a third option you prefer?
Maybe look at this one: https://freescout.net/
1This actually looks really great. I'll definitely give this a whirl 😁
1
I’ve been using Zammad professionally for years. Can recommend it.
1Yeah i may go with that. The UI looks very clean which is always a major plus in my book
1
Can't say I looked too much in to alternatives, but I got my workplace set up with self-hosted OSTicket. Worked perfectly for what we needed
1Any chance you could dm a few screenshots of the admin/client panels?
1Unfortunately, not any more, sorry!
That was a while ago and we recently finished developing a replacement in-house so the OSTicket server is no more
I will say though that the Admin/Client panels are all powerful but quite unintuitive and not pretty. Think of old software from 90's / early 2000's that could do everything you wanted but you needed the manual most of the time.
1They are very very bare bones .
Go look at Os ticket awesome theme instead
1
peppermint.sh for me :)
1