Why is this OK?
Why is this OK?
Bit of a rant here, but I am currently subscribed to a game development related Patreon because I wanted to follow the development of a project that was interesting to me. The reason I covered the name is that the developer is doing a fantastic job with the project, posting regularly and providing interesting and informative posts, but the main advantage of Patreon is simply that he also provides builds which I was interested in checking out.
Patreon rebilled at the beginning of the month and I thought "Fine I guess, but I don't really want to pay $6 a month to get test builds of this game" and tried to cancel, assuming it would simply not rebill next month, but instead of cancelling rebilling, Patreon says I will immediately lose access to everything I can currently see on Patreon and new posts for this month, even though it billed me for this month literally three days ago.
There is no technical reason they can't just cancel rebilling and allow me to access this subscription until the end of the month, but they are clearly hoping I'll be scared to lose access to what I've paid for and will forget about cancelling later in the month, which would be the better time to do it, since I would benefit from access to more posts and development builds. There are a few other subscriptions I've used in the past that remove access to everything the instant you cancel, but even Amazon lets me continue free trials of Prime until the end of the trial period when I cancel it.
There are presumably no laws against this, or it was mentioned in some legal bullshit I ignored when signing up, but I do think that there should be a law that forces providers of subscription services to allow users to access their subscription for the entire period for which they have paid, regardless of whether they cancel their subscription if no refund is due.
Have you thought of not canceling but simply removing your payment method?
69I'm my experience a lot of these scammy companies won't let you remove the payment source without cancelling.
91Privacy.com. Use a virtual cc for this service. Then stop pitting money on it or flat out cancel the virtual cc.
7
Pretty sure that is illegal at least in Europe.
Essentially the subscription is you and the business entering into a contractual relationship. The deal is you pay X amount of money and in exchange you get access to a particular service for a particular period of time. Is they are going to bill you in advance that's their problem, but they still have to provide you access to the service for that period of time since you've already paid, or they have to refund you.
It's like with phone contracts vs just buying a prepaid phone. When you're on contract you literally have an actual contract to pay off the value of the phone that's why you get to keep it at the end and that's why you're not allowed to just end the contract early because otherwise it would be a cheap way of getting a phone. But you can end a prepaid contract whenever you want because the phone is literally already paid for that's the prepaid bit - they also tend to include some minutes which confuses things, but what you're actually paying for is the phone.
57I'm pretty sure you will actually keep your subscription access for the rest of the month.
It's just misleading wording. You lose access immediately after the billing period, not immediately after canceling.
50“If you cancel” implies that the “immediately” refers to the act of canceling. If your interpretation is right, it feels more like downright lying.
45Which would be good but you will only realise if thats the case or not when it is too late.
19Some companies like amazon intentionally do this for the exact reason to scare people and hope they forget to cancel.
Subscriptions as a system are fine, why and how you implement them tells you a lot about the company you are dealing with.
BUT: As mentioned in other posts, it might just be a technical issue due to bad software design/choice OR it might be a setting you can pick as the owner of the patreon, because for some types of patreons it would make a difference if it ends immediately or at the end of the period OR bad wording. Not pitchfork time quite yet.
Please keep us updated, OP.
13I sign up for Patreons, watch/pay for them for awhile, and cancel several times a year.
In all cases so far, membership benefits have persisted until the end of the billing period.
Maybe the updated TOS language was to cover a future where that doesn't happen, or it was written by somebody who doesn't understand how the service actually works.
7Permanently Deleted
2
I'm in Australia and just went to cancel a patreon subscription and it said that I will lose access to all benefits at the start of the next month, Dec 1st. US only thing maybe?
41Narrator - It was always a US only thing
18I live in EU and few years back (3 or 4?) I canceled Patreon subscription and lost all benefits immediately, and I am pretty sure it was illegal even back then. Not sure how it works now though.
12Interesting. I'll have to ask someone about it. To be honest I just reacted with a rant immediately without reading the terms. I should check the terms next time.
2
If I'm not mistaken, this is a setting that only the patreon user you're subscribed to can change: whether you're billed in advance, or billed retrospectively.
One lets you cancel and keep your benefits for the rest of the month, the other will immediately terminate your subscription upon cancellation.
Their terms describes both of these IIRC?
39And this setup would make sense with other types of patreons.
If that is true I'd point your issue out to the dev you support in privat and ask them if they think it is needed, since it only seems to inconvenience his supporters, might make them angry at patreon and him and can't help the dev if they think he does it just to annoy them.
I didn't know this either till today, thanks.
6
I thought patreon subs were post-billed, meaning your payment is for last months usage. Check your settings to confirm.
26That would only make sense if you were able to get a month of access without paying. Because they charge you upfront before allowing access, they can’t really argue that it is post-billed.
25I think you get a minimum bill immediately, then end of the month will settle up for any extra posts (on a per-post sub).
4
My bank lets me do chargebacks in cases like this.
11This is a bad idea. Chargebacks are only meant to be used in cases of fraud, which isn't the case for OP, who simply wanted to discontinue his subscription.
You also will usually get auto-banned from any platform you issue a chargeback against, because in issuing a chargeback, you're making the claim that your payment was unauthorized, so the assumption is that your account is compromised somehow. So your account will get banned as a preventative measure to prevent further unauthorized access.
It's meant to be a last resort option, not a first choice.
EDIT: Glad to see that LemmyWorlders never left their Redditor mindsets behind. Blows me away that, even on the Fediverse, people will downvote truths they don't want to hear.
-18I've charged plenty of things back and never been banned. Pizza that never came, products they never delivered, subscription services that never provided value, still haven't been banned. Maybe a US thing or at least YMMV. It's not just unauthorised transactions, it's also ones where you didn't reciever the service you paid for or the company you paid refuses a refund.
2
There are presumably no laws against this
For the United States, that is correct. It is up to each business to dictate how this works.
it was mentioned in some legal bullshit I ignored when signing up
Yes it was. Patreon's Terms of Use
You may cancel your free trial or recurring payments at any time, as described above. For monthly and annual memberships, canceling or lowering the tier support of your membership will impact your next recurring charge
Canceling your membership or lowering the tier support below the applicable threshold may result in your loss of access to membership subscription benefits, including a creator’s patron-only posts and other benefits. You may also lose access to offerings you’ve purchased and membership subscription benefits
There are two things being discussed here. The service and the payment. The first statement indicates that a change between you and Patreon on terms will affect the payment on the next cycle, so if you were billed monthly on the next month. But a change between you two will affect the service immediately.
There is no technical reason they can’t just cancel rebilling and allow me to access this subscription until the end of the month
There is a distinct possibility that they actually cannot do this because they've never asked their programming team to write such a thing in their payment processing. Can their programming team write such a thing? Oh absolutely. But if they've not actually written such a thing, then they cannot technically do it because it just simply does not exist. I written software for some time now, and this kind of technical, has actually happened to me where the dev team asked if such should be programmed and higher up indicated specifically that such SHOULD NOT be written for pretty much the reason that it thus prevents such from ever being a possibility to be offered to customers. So just FYI, their software might not be able to do this by purposeful omission of such. It would not be the first company to have done this.
I think this kind of practice is shit. And the "free but if you don't cancel becomes a monthly subscription" kind of stuff the FTC is looking to add to their list of dark business patterns. I won't bore you with details but the FTC is pretty hit and miss with their regulations and Congress is constantly in a back and forth of giving it super charged powers and making it toothless. So companies that can, usually litigate the FTC until a new President or Congressional composition comes into play that will pull back the FTC.
but I do think that there should be a law that forces providers of subscription services to allow users to access their subscription for the entire period for which they have paid, regardless of whether they cancel their subscription if no refund is due
You know what's really crazy is in other industries, things like pro-rated and payment terms must match service terms, all of that is required under law. I'm in an industry now that has such regulations and boy if the law didn't require it, they sure as shit wouldn't do it. There's nothing stopping these same tried and tested laws from applying to online services, outside of lobbyist "asking" Congress and State Assemblies to not do such. So I agree with you there, this kind of pattern in online services is shit. But they are absolutely legally allowed to do this kind of bullshit.
7Can their programming team write such a thing? Oh absolutely. But if they’ve not actually written such a thing, then they cannot technically do it because it just simply does not exist.
Frankly, whether the code is written or not is irrelevant to whether or not Patreon could do it on a technical level. Not having the code written =/= it can't be done, and saying it like this is just pointless pedantry. You knew what they meant.
20
Maybe they're gonna refund the paid but unused days proportionally? Try asking.
7Yep, happened to me when accessing paid content of a podcast, can't remember the platform since they switched, but I couldn't remove the auto renewal without canceling, and canceling would forfeit my access right there.
6Just want to point out that there's no way for you to know there isn't a technical reason they can't achieve something.
I'm running into a lot of that with Shopify. Lots of dumb things they should support that even app devs can't do.
For example, do you want to buy a membership but have a b2b account type? Nope. You as the customer don't even know if you have that.
Another example - do you want to sell someone a membership over the phone? Nope. Must do it on the website only. Seems like something that wouldn't be true, but it is. Tech isn't perfect and can be very expensive to customize.
That said, sounds like you'll be ok based on the comments here 😀
-2You are correct. It would explain the issue and I too know for a fact that this is a problem of the internet these days.
It sounds counterintuitive, but website and shop sites also run on what are basically oligopolies or monopolies on the software side. Rarely someone builds a site from the ground up for all the reasons. At the same time it is a huge problem the software most sites run on is in the hands of relatively few (and one the rest of the internet has as well). Most people are just not aware of this.
No idea who or why anyone would downvote you.
2