What is the best way small business' should use the Fediverse?
What is the best way small business' should use the Fediverse?
There's a lot a small company could do on the fediverse but what do you think the best way they could go about it is?
The Fediverse demographic skews very heavily away from anything that smells even remotely like promotion or sales (and especially AI).
Your best bet, and possibly the only meaningful way, to leverage the Fediverse as a business is to use it for thought leadership. Write, post, comment about specific meaningful things your business is centered around. Do not promote, do not use contextual links, do not direct people to your website for more info.
This isn't a place for direct lead gen at scale. It's a place to accumulate like minded people, and work towards those people talking about you inside their own networks.
It's the long game, recognition and association; not engagement and monetization.
Yes this actually makes sense, Having meaningful interactions well not purposely directing people to products or services can reduce the number of people purchasing said things it is better to have a great interaction with people and have a good connection with those in your community.
This is something any business using the Fediverse will have to learn (and I'm trying to do with my own small business). Thanks for your feedback, I will keep it in mind.
They should leave it alone. I don’t want to see ads everywhere or worse, ads disguised as content. Reddit has been going to shit due to, in part, the rampant commercialization of the platform.
If a post puts out a call asking for a product that your SB can provide, feel free to post that you have the answer. Beyond that, don’t inundate us with attempts to see your product.
Edit: That said, I do agree with the other commenter who says be an easy-to-contact support account.
You work with model train products it seems, so good-faith, non-advertising participation in such communities is the best way to engage. That’ll do more for your branding, reputation, and business profits that shoehorning ads in.
The mute button is right there... Would it be better if even small new business' have there own instances?
Social media is for humans to socialize. Not for businesses to find customers.
People run small business' that are wanting to interact with there customers
I don't give a fuck what the businesses want.
Commerce is a social act.
Don't.
Why not it's an open platform, they can run there own instance.
If you want tips about how to successfully grow your small business on the Fediverse, you should look at your comments and the responses they're receiving here and do the exact opposite.
If you're not gaining traction here with this account what makes you think it'll be any different on your official "small business" account?
KEEP THE FEDIVERSE CLEAN! NO LITTERING!
Offer public support for whatever they sell.
Like a support account any issues? Don't we have private mentions to sort out issues? or just presence?
It worked well on Twitter. For example I was looking for a local espresso place in Varberg once and wrote about it, some people pointed out the one specific one and the barista also chimed in that if I come by he will personally make special effort for my first espresso there. That became my to-go espresso place for a couple of years.
Why on earth would a business owner waste time trying to leverage such a small and niche platform? Even Facebook and Instagram feel like more trouble than it's worth. Less than 10% of my customers have found me via social media.
there is no money to be done on the fediverse
people here are sensible to influencers, ads, etc… Like at the beginning of the Internet. They hate it a lot lot more than people on youtube, tiktok or facebbok even reddit.
This is a place for non-commercial sharing. At least for now.
don't.
fediverse is not an opportunity tap.
if I see any advertising on any of my social platforms I add the company to my blacklist and avoid them as much as I can.
That's fair enough having your own Fediblock list makes sense especially if they are only purely pushing for ads.
It's "businesses," by the way.
The best way is to use in a way that gives, not takes. So any ideas of advertising or promoting - forget about it. Creating a community or maintaining a Mastodon presence for support contact might be about the only thing you can do that's not going to get you eviscerated.
Most of us are here to get away from the bullshit. Please don't bring in more bullshit.
Best way business can use the fediverse is to go away.
Feel free to create a community based on your products and services and keep loyal customers up to date through that. People will subscribe or not.
We work in it. Created FedID and use it for identity management.
We also use Ghost for our blog.
Could you please;
The FedID is just a way to try out federated services internally. Ghost can federate posts to other federated services, they have plenty of info on their site if you're interested.
I'd tread lightly, and be very thoughtful about if and how to deploy.
If the business is niche, I'd consider finding the instance that best aligns with the business, and then check the temperature there.
That's fair enough, would it be fair to say small business should make there own instance to interact sometimes? People can just block / mute the instance if the business isn't for them.
If the business is or was promoting and marketing their business on xitter then it could make sense for them to try the same on a Mastodon instance account.
I'm not sure if it's really "worth" it for a small business to maintain a presence on Mastodon but I guess it's an option.. remember that small businesses have limited payroll and headcount, it might not make sense to spend time marketing somewhere that has a smaller audience.
Only thing not really mentioned in the other comments are Pixelfed and PeerTube. Again you gotta make genuine stuff not ads but if you put at least some effort in the videos and post semi regularly (and ideally use your own instance) you'll be top in whatever niche you choose to highlight your business with. I can't say the garden tending would make great business sense (it won't bring you many new customers) but if the work you do is your passion, its another outlet to share it. Its also not bad to have your own (labeled) ad channel (on your instance), archives can bring nostalgia / meme material, but local only, and don't boost them.
I don't think it'd be bad to have your own threadiverse and microblogging platform instances for support and slice of life type stories, but that's for interacting with existing customers and fans, not for gaining new ones. I'd caution interacting outside of your instance in that space unless pinged / mentioned directly, even more carefully than you would in other socials.
Run your own stuff to maintain control and duplicate what you do with the big boys so folks don't need to go to them to find it.
How do people feel about support comms? We already have a comm for Google Pixel, what if Google officially took over the comm and offered support there?
A lot of companies, unfortunately, offer support on Reddit. I'd much rather find questions and answers here on Lemmy, instead of having to visit Reddit.
if any instance allows google to "take over" a comm I will personally sharpen everyone's pitchforks and dip their torches.
Like an official support system / way to talk to developers & companies through the Fediverse?
That would be pretty cool especially if they do it from there own instances as it would give a way to interact with them but allows people to mass block each company if needed.
As you may have noticed, it's best to avoid Lemmy because there's a loud group of users with extreme political and economical views who will devote their morning to attack your post instead of simply moving on.
You may have more success on Mastodon where there are lots business accounts with thousands followers and everyone is happy to follow or ignore you without so much drama.
the best way they should use the fediverse is to use bluesky so we don't have to see their ads disguised as "content".
You realize YouTubers are business' along with content creators in general right? The mute button is right there. Along with would you prefer them to have there own instances so you can just block them out?
I would prefer they go to the platform with more people that they can reach, which is already enshitified with ads. I don't care if you're selling the meaning of life, I don't wanna see that on fedi because this is our place away from bullshit like that. And if they try to spread into fedi, I can and will support harassing them in whatever way is necessary to convince them to leave, including leaving bad reviews, repeatedly calling their phone numbers, signing their support email addresses up for spam newsletters, etc.
Why should it be necessary to block business from a social platform? Shouldn't personal communication be the default? We don't need to monetise every breath we take.