I've had my Framework for 2.5 years. It's been in daily use for both work and personal, probably averaging 12 hours a day.
It's going to be by far the easiest laptop to have repaired, and upgrading is also going to be way easier (and cheaper) than replacing them in the future.
On top of mainboard/CPU, ram, and storage upgrades, you can even upgrade components like the monitor, speakers, battery, etc., which is unheard of with most brands.
I can't think of a better laptop to have in a business, or as a personal daily driver.
I expect a laptop that will last for many years, with easily replaceable and upgradable parts. Currently we have issues with the USB-c ports on our Lenovo laptops. It doesn't seem to handle being constantly used. On a Framework, that's really easy to replace.
We've got about a dozen of them now. Exactly as advertised, no problems other than a slightly longer lead time to begin with. Just laptops that can be upgraded.
I assume they mean to set the max battery charge in the bios to preserve longevity of the battery (e.g. only lets it charge to 80% before charging stops)