FTC Finalizes Rule That Makes It Easy to Cancel Unwanted Subscriptions
FTC Finalizes Rule That Makes It Easy to Cancel Unwanted Subscriptions
Subscription providers will be required to inform customers what they're signing up for, obtain customer consent, and provide clear mechanisms to cancel.
God bless the FTC.
A welcome change, though I imagine the more savvy grifters have seen the writing on the wall for a while now with virtual credit cards becoming more popular. I put a freeze date on every single purchase I make that has a recurring subscription.
5Too bad FTC rules are useless, thanks to SCOTUS striking down the Chervon ruling.
8Man has consumer protection been kicking ass since Biden’s Lina Khan
26Hope this includes gyms like planet fitness
25Those fuckers. 24 hour fitness was mine but same bullshit. Had to call a call center in India which game me the runaround for an hour trying to cancel. Then best of it, they wouldn't let me cancel my wife's subscription that was coming off my credit card, said she had to call in and do the same even though it was my credit card and she was standing right next to me.
Then they had the gall to say I owed at least 3 more months because of what I gather is bullshit.
That's the only time I've ever done a charge back on my credit card. Fuckers. Best part is the charge back revoked the last few months of payments too, my credit card person was super nice. So by pushing for 3 months extra that they didn't eat or deserve, it pushed me to charge back and they ended up losing 3 months from both my wife and I, effectively giving us those last 3 months for free.
14Plus comcast and any phone company, specifically AT&T
7
Can't wait for a federal judge to block this one too!
205th Circuit: "Hold my Trump Bible."
19
Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.
30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.
All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.
Ugh.
I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.
13I went through the same shit a few years ago trying to cancel Sirius XM. When I spoke to a rep, I told her right off the bat I sold the car. I need to cancel the service. She then proceeds to keep hard selling me to keep the service by offering discounts and stuff. I finally asked her why is it so difficult to understand that I do not want to pay for service for someone elses car?
4I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.
That's wild.
When I canceled with them (about 4 years ago) I said I moved and they dont service the area, and that was the end of it.
Though I should have suspected Comcast would find a way to get worse.
7
When I lived in thailand someone stole my netflix account and selected the most expensive option which was paid from my card... I called them immediately to cancel, but Netflix said sorry but we have no legal requirements to refund you.
Netflix, at the time, didn't even cover Thailand so I couldn't even fucking use it.
Subscriptions only exists because they blatantly ignore consumer laws.
8