11 mo. ago • 91%

So YouTube allowed me to buy YouTube Premium Family, and I can't use it for some bullshit arbitrary reason. One more reason to not buy it.

20 comments

Keep hitting their help page. After 2-3 tries it gives you a phone number to call (why it doesn’t show up on first try is because they’re an evil corp). Tell the person your problem.

They’ll agree that it’s because their systems are shitty and will unlock the 12 month nonsense for your account.

Or don’t. No need to give them money.

55
The fact that they are begging users to use Premium and then overcomplicating process for no reason, makes me want to never try to buy this crap again.

Of course, I have also sent a refund, I can't stand companies stealing money.

52
- ....
  
  So you subscribed, found out it was not something you could use, and got a refund?
  
  Isn't that good design?
  
  -39
  
  Advertising one thing, and then bait and switching it is in fact not a good design
  
  59
  
  ....
  
  No
  
  14
  
  It says he sent a refund, not that he received one.
  
  1
  
  I'd think good design would be usable, but maybe that's just me.
  
  1
What is the bullshit arbitrary reason you can't use the family plan?

16
- If I were to guess, OP was a part of a different plan before and is switching to a new one. I think family plans are cheaper overall if you max out the number of people and everyone contributes, so families or groups of friends all link their accounts and pay fair shares? (EG: Nintendo online is $20/yr, but $40/yr for a family plan up to 8 accounts. If you get 8 friends together, that's $5 per person, significantly cheaper than $20.)
  
  So if I'm understanding the plan and reading the error correctly, I believe OP was on one family plan and wanted to change their family to a different set of accounts, and Google said no. Which is indeed shitty, but it's likely buried in their fine print somewhere (which doesn't make it any less shitty).
  
  Or maybe OP wasn't even a part of a family plan to begin with. OP, feel free to correct me.
  
  24
  
  Well...If Google states you can't just willy nilly exit Family groups they have a good reason.
  Not for us as we would like to circumvent the issue but well. Their platform their rules.
  
  -7
- "You can only switch family groups once every 12 months."
  
  13
- Probably was banned for something and is forgetting to tell us that piece.
  
  -3
I've been having real bad issues with the adblock popup today. Ended up disabling all extensions but uBlock Origin, updating that, clearing the catche and restoring it to default setting aswell as clearing all cookies. It seems to be sorted for now, but we'll see what tomorrow brings

12
- I just zapped the element, the video still pauses but no more popup
  
  6
Pro tip, opera's built in VPN to India will get you YouTube family premium for about £6.

If you can use it of course

7
- But how do you pay for it? When I tried to VPN to Venezuela, I needed a local address and payment method, so I was never able to purchase it
  
  5
- If you're in the EU and Indian VPNs are slow for you, Hungary has the same price. Around €7 for the family plan and €4.5 for individual premium.
  
  4
Why can't you use it?

7
Will never ever pay for YouTube access. Also won't ever watch ads. I'll go somewhere else first.

4
- But where
  
  5
  
  Yt-dlp
  
  1
Did you ever figure out why you couldn't use it after you bought it?

1

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