11 mo. ago • 97%

HP exec says quiet part out loud when it comes to locking in print customers

www.theregister.com Vendor lock-in is a good thing? HP's CFO thinks so

Funny how marketing messages change depending on the audience

HP exec says quiet part out loud when it comes to locking in print customers::Funny how marketing messages change depending on the audience

35 comments

I mean, idk what the Instant Ink plans are like. I just feel like we should be moving away from printing so much shit at the office. Like holy fuck Steven, you don't need to print out that Sales Estimate so Rosa can look at it. Its in an electronic system just tell her the job number. That shit for real happens all day at my office. People want paper, its their fucken fault as well as the company. And by people I mean the ones okay with this stupid shit.

63
- I mean, idk what the Instant Ink plans are like.
  
  I’ve used them. Basically it just turns your printer purchase into a printer rental.
  
  It’s not a bad deal, necessarily, but if your card declines for any reason, HP bricks your printer (including non-printer functionality) until you pay up. And printing more than your chosen plan allows can get pricey real quick. As little as I print, though, a laser printer was a more reliable option and much cheaper long term.
  
  iRobot does something similar with their Select program. Like HP’s Instant Ink, it’s a great deal for some folks, not so much for others.
  
  16
  
  I bought a laser printer years ago(Brother brand) and have printed a few hundred pages, I've never had to worry about toner. Ink printers are a total scam and the only reason people buy them is because the initial cost is much cheaper or they don't know the difference between inkjet and laser.
  
  6
  
  Yeah fuck that. I am already paperless. I don't see a reason for any of it. Bricking a printer? Lmao
  
  6
Fuck HP. Everything they sell is low quality trash, from printers to laptops to servers.

Friends don’t let friends buy HP.

41
TLDR:

"We absolutely see when you move a customer from that pure transactional model ... whether it's Instant Ink, plus adding on that paper, we sort of see a 20 percent uplift on the value of that customer because you're locking that person, committing to a longer-term relationship."

Instant Ink is a subscription in which ink or toner cartridges are dispatched when needed, with customers paying for plans that start at $0.99 and run to $25.99 per month.

27
That's why I use a B&W Lazer printer, and have dedicated prosumer Canon photo printer for the few times I need color prints.

20
https://bdsmovement.net/boycott-hp

There are always better alternatives out there than this trash.

18
- I know there are a lot of people that will advocate for Brother printers and I didn't used to do this, but I bought one, don't use it for months at a time, and it just sits there ready, working perfectly when I need it to.
  
  It's shocking actually. All the Canon and HP printers I've ever owned would stop connecting to WiFi, stop responding, run out of ink after 10 prints, or end up with low-quality prints.
  
  The brother just sits there, ready to work, month after month.
  
  9
- I believe that the grounds for boycotting HP should not be linked to its association with Israel in any manner.
  
  The legitimate reasons for boycotting HP lie in its substandard customer treatment and the gradual decline in the quality of its products and services.
  
  When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.
  
  We should focus on HP's bad technology, not politics. Bringing politics in just confuses the main issue.
  
  6
  
  When individuals boycott companies due to their ties with Israel, it only intensifies my inclination to support those companies.
  
  Why?
  
  10
  
  Do you see apartheid and genocide as political issues?
  
  0
Epson Ecotank FTW

17
- What’s the catch? Isn’t it a non replaceable messy ink diaper in the bottom of the printer?
  
  8
  
  You refill the tank with bottles of ink. I haven't yet had to buy more bottles after two years. They are inexpensive.
  
  6
I picked up a refurbished Xerox b&w laser printer 5 years ago. It never gives me problems, and the toner lasts forever. One of the best tech purchases I’ve ever made.

12
- My 1996 Lexmark BW compact laser printer just died.
  
  1996...nearly 30 years.
  
  I can probably fix it, just keeps saying paper jam. When I'm bored I'll open it up.
  
  Oh, and it's a centronix connector, ha!
  
  9
  
  I bet there’s still CUPS support for it, you can probably print to it via CUPS
  
  1
  
  My guess some paper got jammed. You have to unjam it.
  
  1
i wouldnt purchase an hp printer if they paid me

hp, hp executives; please take your subscription model and shove it up your unethical assholes you fucking freaks. /bitterrant

8
I bought a Brother LH-23200 monochrome laser printer in 2016. I bought four toner cartridges for $30 when the first one ran out a few months ago. The only time it has failed to print is when my daughter stole the last sheets of paper from the tray to make drawings.

7
Imagine anyone wasting a dime on such garbage

2

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