This is what happens when enterprises don’t hire UX people, which is the norm. Engineers write the software, and then “it works” so it’s done with little thought to what it means to the end user
In my experience, it's usually badly cut processes that lead to this sort of thing. I would bet money that one team is responsible for the infrastructure to send out those messages with that title and another team generates the message texts.
And so, even though it would normally take just a minute to fix that title string, suddenly it requires cross-team communication, potentially even across different organization units or companies. If you don't know one of the engineers on the other team and can write to them directly, there's basically no chance to get a soft issue like that communicated.
That’s why you use virtual cards for services that you aren’t sure you want to renew and have them lock automatically right before they do. Better yet, use virtual cards everywhere you can.
I would like hellofresh to fuck off out of my life. It was such a bitch to cancel, finally did it, then Poof, a few months later they’re auto-charging me again and auto delivering.
The most painful is if the subscription is yearly based...
After that i found something to prevent that, all subscriptions i pay using PayPal rather than credit card, then i can immediately stop the auto pay if i need to.